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shipping policy

we do not ship to p.o. boxes.

 

shipping rates

shipping rates are calculated based on the total purchase amount and your location.

cambria, ca

after you receive your shipping confirmation, same day delivery; cost is free.  delivered 7 days a week.

san luis obispo county

after you receive your shipping confirmation, next day delivery.  delivered monday - friday.

california

ups ground: after you receive your shipping confirmation, typically next day for most areas of california, 2 day max for upper northern california.  delays may occur though, so please consider this when ordering during high heat months.   during most of the year, we ship on monday, tuesday, wednesday and thursday. during the months of june, july, august and september we ship on monday, tuesday and wednesday.

ups next day air: after you receive your shipping confirmation, guaranteed to be delivered the next day.  the optimal method for shipping during high heat months. 

the rest of the united states

we offer shipping via usps priority, ups ground, 2nd Day Air, and next day air to our out of state customers during november - may (sometimes april). in order to ensure that your confections arrive in perfect condition, we reserve the right to suspend the availability of usps priority, ups ground and 2nd day air shipping from june - october.  usps is available for tinctures and topicals all year around.  melting of topicals may still occur during extreme hot weather, but will re-harden if put in the fridge.

unfortunately, we cannot offer ups ground to all destinations because our chocolate is time and temperature sensitive. we want our chocolate to reach you looking and tasting just as fresh as when it leaves our facility.

we only ship on monday, tuesday, wednesday.

please note that our estimated delivery timelines do not take unexpected weather delays into consideration, and weather delays may affect ship dates and arrival dates.

holiday shipping information

orders must be placed no later than dec. 16, for guaranteed delivery before christmas, no matter the shipping option chosen. for orders placed after this date, we will try our best to get it to you in time and then we recommend next day air.

 

chocolate shipping info

shipping chocolate can be tricky, but we work hard to ensure that our chocolate is delivered fresh and in perfect condition. to reduce the risk of melted chocolate on all orders in transit, we will include cooling materials – ice packs and cooling wrap, for a small fee that is added to your shipping cost.  in certain high heat conditions, we may stop shipping altogether until it cools down.

many are the passages of hands and temperatures before the package arrives at your destination. once it is verified that the chocolate was packaged with accuracy and accepted by our shipping partners, there is no further step we can take to ensure the integrity of the package.  unfortunately we are unable to guarantee any packages delivered when temperatures in your area are 70 degrees or higher and we highly suggest using next day air as your shipping choice.

if you have any questions about shipping your package, please email us at contact@baceae.com.

 

after your product arrives

make sure that somebody will receive the package as soon as possible to avoid being left melting outside the door or in a mailbox.

keep chocolate wrapped in it’s original container and store in a cool, dry place at 60–70°F. a refrigerator works fine as well.  not following these storage conditions will cause chocolate to "bloom," or develop a light-colored powdery surface on the chocolate, caused by sugar or fat crystals rising to the surface. when this happens, the chocolate is still safe to eat, but the texture will suffer. to prevent bloom, make sure the chocolate doesn't get too warm or experience extreme fluctuations in temperature.

 

exchanges & returns

we take great pride in our reputation for quality and excellent value. if at any time you are dissatisfied with a purchase, we’ll assist you with a prompt refund or credit.  please let us know the reasons for your dissatisfaction coupled with your name, address, and phone number via e-mail to contact@baceae.com. we will contact you to complete the exchange, return and credit process.