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wholesale policy

payment methods

we accept all major credit cards (visa, mastercard, american express, discover, jcb), check and net 30 terms (upon approval).

 

payment terms

all payment is due at the time of order (not including net 30 terms).

 

placing orders

place your order with us using any of the following options:

 

1. directly on our website through your wholesale account

 

2. email us directly at contact@baceae.com

 

3. any of our wholesale marketplace partners

 

estimated lead time/fulfillment

we ship orders within 3 to 7 business days. this is subject to change during the holiday season.

 

for more information on our shipping policies, please visit our shipping policy page.

 

shipping method

we ship via usps and ups and offer 2nd day air. next day air is available for most areas. we do not ship to p.o. boxes.

 

confection orders: june through october

we ship monday through wednesday using standard shipping.

 

to ensure that confections arrive in perfect condition, we reserve the right to use next day air or 2nd day air if standard shipping times could compromise quality.

 

confection orders: november through may

we ship monday through thursday using standard shipping.

 

tincture and topical orders

we ship monday through friday year-round using standard shipping (orders containing confections do not qualify).

 

please note: estimated delivery time does not take unexpected weather delays into consideration and may affect shipping and arrival dates.

 

for more information on our shipping policies, please visit our shipping policy page.

 

holiday shipping information

for guaranteed delivery times, we require orders to be placed no later than two weeks prior to the holiday regardless of shipping method. for orders placed after this date, we recommend next day air and will try our best to accommodate getting orders delivered on time.

 

for more information on our shipping policies, please visit our shipping policy page.

 

returns/exchanges/refunds

we take great pride in our reputation for quality and excellent value. if you’re ever unsatisfied with your purchase, we’ll provide a prompt refund or credit. please send your concerns along with your name, address, and phone number to contact@baceae.com and we will contact you directly to complete the exchange, return and credit process.

 

cancelling orders

please email us within 24 hours of placing your order if you need to cancel your order with us.

 

price change matching

any price adjustments occurring within 30 days of your order can be matched to the new price (e.g., we’ll match your existing purchase to the lower pricing). should we increase product prices, we'll contact you at least 30 days before the change goes into effect.

 

samples

samples are available for all products. please contact us directly for any specific sample requests.

 

best by dates

we include a best by date for all confections to maintain the intended flavor, consistency and aesthetic. however, all confections can be safely consumed beyond that date and will maintain efficacy.

 

because our products are stored differently with each wholesale customer, we intentionally put a shorter best by date to ensure that our confections are as fresh as possible when purchased and consumed. however, confections that have been stored in a cool, dry place are safe for consumption beyond that date.

 

collateral material

we offer a variety of marketing materials including brochures, shelf cards and posters. please let us know if you would like any of these items included with your wholesale order.

 

if you have a specific request for collateral material, please let us know and we would be happy to put something together for you.